Business Operations Senior Associate

brightwheel

2d • Remote

About The Position

Brightwheel is a leading platform in early education, serving a $175B market that is currently underserved by modern technology. Trusted by millions of educators and families, Brightwheel is a three-time Cloud 100 company backed by top investors. The team is passionate, talented, and customer-focused, operating as a distributed team with remote employees across all US time zones and select international offices. The ideal candidate is a proactive problem-solver and diligent executor, eager to support strategic initiatives and drive meaningful outcomes. This role requires strong analytical skills, experience in building automations and workflows with AI tools, clear communication, attention to detail, and the ability to consistently deliver high-quality results on time. The Senior Associate will dive deep into data to develop and implement practical solutions, collaborate with cross-functional partners, and thrive in the fast-paced environment of a high-growth tech startup.

Requirements

• 3+ years experience at a top management consulting firm or in a business operations/analytics role working on cross-functional projects that improved business performance
• Strong analytical and critical thinking skills: ability to transform large, messy data sets into data-driven insights, build strategic models, and proficiency in Excel/Google Sheets + data visualization tools
• Experience using AI tools to build and deploy automations and workflows
• Proven record of execution: successfully owned and delivered analytical workstreams and projects / subsets of projects, from end-to-end with high quality and minimal oversight
• Effective communicator: ability to distill complex data findings into clear, concise summaries for stakeholder decision-making
• High intellectual curiosity: a deep desire to learn how a business scales and eagerness to dive into new domains, tools, and techniques
• Adaptable and scrappy: comfortable with ambiguity and experienced in navigating changing priorities in a startup-like environment

Responsibilities

• Execute high-impact projects: Support cross-functional initiatives aligned with brightwheel’s strategic priorities, including performing core analysis for pricing strategy, partnering with front-line managers to improve sales and onboarding funnels, and market mapping for new product launches.
• Build and Ship AI powered automations: Design, build, and implement agentic AI tools and workflows to enhance business operations.
• Turn data into insights: Dive deep into data, processes, and customer experience to identify critical insights for answering key business questions and improving performance.
• Collaborate with senior management teams: Serve as a key subject matter expert and analytical partner to leaders across the business, providing data-driven insights and an independent perspective to shape recommendations and informed decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees