Senior Associate, Business Operations

Jerry.ai•Palo Alto, CA

23h

About The Position

Jerry is looking for a Senior Associate, Business Operations to join their growing team. The company achieved profitability in early 2024 and has ambitious goals to scale from 5M to 50M customers and become a $10B business. As a Senior Associate, Business Operations, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives, including carrier growth and development, and building new products from 0-1. As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape growth strategies. Jerry.ai is America’s first and only super app designed to radically simplify car ownership, addressing a $2T market in the U.S. They offer services like insurance, loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. The company has amassed over 5M customers, raised $240MM in funding, scaled revenue 60X, and grown its team to 225 across 6 countries. Jerry.ai is the #1 rated and most downloaded app in its category with a 4.7-star rating.

Requirements

Bachelor’s degree in a quantitatively or intellectually rigorous discipline
2+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations
High level of comfort with SQL and/or running complex data analysis
You have a framework for problem solving and live by first principles
You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite
You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence

Responsibilities

Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
Identify opportunities to automate manual processes and optimize operational efficiency