Associate, Business Operations

Jerry.ai•Palo Alto, CA

23h

About The Position

Jerry is looking for a Business Operations Associate to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Business Operations Associate, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Requirements

Bachelor’s degree in a quantitatively or intellectually rigorous discipline
1+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations
High level of comfort with SQL and/or running complex data analysis
You have a framework for problem solving and live by first principles
You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite
You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence

Responsibilities

Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
Identify opportunities to automate manual processes and optimize operational efficiency