Business Operations Senior Associate

Felix Technologies, Inc.•Miami, FL

About The Position

As a Business Operations Senior Associate, you will be the strategic and analytical engine driving critical business decisions. You will bridge the gap between complex data and actionable execution. You won't just pull numbers; you will pressure-test them, craft compelling narratives for our founders, and proactively identify friction points across the business. Crucially, you will act as the connective tissue between Business Operations and cross-functional initiatives across the entire company. As part of streamlining how we work, you will also bridge the gap between our business data and our AI capabilities—performing deep analysis and structuring your outputs so that advanced AI tools (like Claude and Gemini) can reliably read, interpret, and build upon your work. We are looking for a strong operator—someone who can frame ambiguous problems from first principles, align multiple teams, and drive solutions through to resolution.

Requirements

4–7 years of experience in high-growth startups, management consulting, investment banking, or specialized BizOps roles.
Series A–C experience is a significant plus.
Structured, first-principles thinker who knows how to frame a complex problem, not just answer a pre-defined question.
Demonstrated ability to craft executive-level decks and compelling data narratives.
You are a "Power User" of SQL and Excel.
You don't just report data; you derive insights that change the course of the business.
Comfortable working directly with data to define metrics, identify bottlenecks, and prioritize where the focus should be based on impact.
A background in Engineering (Industrial, Process, etc.) is preferred.
Hands-on experience building and maintaining dashboards within a modern BI stack.
You don’t just analyze problems; you take full ownership of solving them.
You are a relentless doer who drives ambiguous challenges from initial framing through to final execution.

Responsibilities

Translate highly ambiguous, complex business questions into structured, evidence-backed narratives.
Own the creation of founder-ready analysis, board decks, and company-wide presentations that drive rapid executive decision-making.
Serve as the ultimate custodian of the team's data hygiene.
Write optimized SQL queries, conduct deep root-cause analysis on core business metrics, and build high-quality BI dashboards that function as Félix's single source of truth.
Structure and translate traditional, messy business reporting into clean, logical formats optimized for AI consumption.
Ensure our data layouts allow advanced LLMs (like Claude and Gemini) to seamlessly ingest info and generate reliable, scalable insights.
Own and maintain the company OKR scoreboard, using data to flag goal slippage or cross-functional risks early.
Proactively identify operational bottlenecks and design immediate, actionable solutions before they escalate.