Business Operations Associate

Aston Carter • Troy, NY

10d • $19 - $19 • Remote

About The Position

The team is looking for a Business Operations Associate to join their team and assist with administrative tasks. A Business Operations Associate (BOA) is responsible for collecting invoices and entering billing information for clients' accounts. By finding and fixing errors, they are able to help clients' get paid faster and more accurately, and overall provide better service. This person will need to be extremely organized and detail-oriented. The ideal candidate is a team player and able to motivate and hold team members accountable. Has to be direct and very persistent as this role will involve following up on past due customer invoices.

Requirements

• Invoicing / Billing / Collections Exp
• Data Entry/Strong attention to detail
• Customer service mindset
• MS Office Suite
• Excel skills intermediate - V Lookup and Pivot Table Basics

Nice To Haves

• 2-3 years of relevant experience or Bachelor’s degree
• Resourceful and can build cross functional relationships to get answers from whoever they need it from
• Self driven
• Tries to figure out an answer first before asking
• Great communicator for their internal customers
• Self accountability: setting and hitting your own deadlines
• Can set up their own week
• Great communicator, can ask for help, ask questions, problem solve, etc. (we want to under “why” any audits are off and get to the root cause)
• Excel knowledge
• Enjoys numbers and being in spreadsheets day to day
• Humble team player, willing to own mistakes, help others, and hold other teams accountable!

Responsibilities

• Manage customer accounts; including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Respond to inquiries about payment discrepancies
• Gather necessary data to assist Management with account specific decisions
• Manage client accounts receivable aging
• Audit account specific reports to ensure accurate billing and client specific information
• Manage customer specific reporting as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level