Business Operations Project Lead

Brightline

7d • $100,000 - $110,000

About The Position

The Business Operations Project Lead will serve as the operational backbone for Brightline’s internal systems. This role brings execution rigor and operational discipline to the highest-priority strategic initiatives across the organization, translating business priorities into structured project plans, repeatable processes, and reliable execution. This is not a "status reporting" role. The Internal Architect will walk into a room of disagreeing clinical and technical stakeholders and leave with a documented, automated workflow and/or solution that solves a bottleneck. This role serves as the execution partner who ensures strategic priorities translate into the scalable systems that allow clinicians and engineers to do their best work. Reporting to the Director of Business Operations, this role ensures outcomes lead to sustainable operational practice.

Requirements

• 4+ years of experience in operations or project management within high-growth, venture-backed healthcare/digital healthcare startups (Seed to Series C).
• Experience building systems where none existed.
• Strong preference for internal relationship management over external partner or client-facing management.
• Direct experience with care delivery models and understanding the friction of operationalizing clinical decisions.
• Hyper-vigilant about using AI and data tools to automate own workflows and create visibility for leadership.
• Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity.
• Strong ability to influence without direct authority, bringing leaders together to drive execution across diverse stakeholder groups.

Responsibilities

• Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals.
• Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics.
• Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams.
• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward.
• Drive high-velocity iterations in a scrappy, Series C environment, focusing on rapid outputs and accelerated timelines to move teams from strategy to decision-making efficiently.
• Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution.
• Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed.
• Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction.
• Ensure processes are built for scale from the outset, not retrofitted later.
• Serve as the operational point of contact for assigned strategic initiatives, acting as the primary "translator" between the medical team, engineering, and business leaders.
• Influence without direct authority, building alignment and driving accountability across teams with competing priorities.
• Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives.
• Move work forward in a high-growth environment where the playbook is still being written and directions are frequently evolving.
• Create visibility into project health, progress against milestones, and risks requiring attention or escalation.
• Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently.
• Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures.
• Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways.

Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed