Business Operations Lead

Bespoke Labs•Mountain View, CA

5d•Onsite

About The Position

We're looking for a Business Operations Lead to partner with the CEO and drive operational excellence as Bespoke Labs scales. This is a high-ownership, high-visibility role for someone who thrives at the intersection of strategy, execution, and people operations. You'll work on our highest-priority challenges: managing key customer relationships, driving hiring and org design, coordinating major deliverables, and ensuring nothing falls through the cracks. If you see what needs to happen and make it happen—without being told twice—this role is for you.

Requirements

4+ years in a high-performing environment: top consulting, investment banking, high-growth startup, or similar
Ex-founder or ex-CEO.
Proven track record driving complex cross-functional initiatives to completion
Exceptional communication skills and ability to influence without authority
Strong business acumen, analytical skills, and comfort with financial models and data
High agency and judgment—you see what needs to happen and make it happen
Experience hiring, coordinating teams, or managing people and contractor operations

Nice To Haves

Previous Chief of Staff or Business Operations role at a high-growth startup
Experience at an AI/ML company or deep tech environment
Management consulting background (MBB or equivalent)
Technical background or genuine curiosity about AI/ML concepts
MBA from a top-tier program

Responsibilities

Partner directly with the CEO on strategic initiatives, and key business decisions
Prepare briefings, decision memos, and operating reviews to keep leadership aligned
Own the company's operating rhythm: weekly standups, OKR tracking, cross-functional syncs
Manage relationships with frontier AI labs and enterprise customers; coordinate delivery of major contracts
Serve as point of contact for escalations and ensure delivery timelines are met
Support commercial negotiations, SOW reviews, and procurement processes
Lead hiring across functions: sourcing, coordinating interviews, closing candidates
Manage contractor operations (onboarding, compliance, utilization tracking via internal tools)
Drive organizational design conversations as we scale from 20 to 40+ people
Build and improve internal processes, playbooks, and operating systems as the company grows
Drive execution of company OKRs and unblock teams by resolving cross-functional dependencies
Identify operational bottlenecks and implement durable fixes—not one-time patches