Business Operations Professional

Freddie Mac•McLean, VA

5d•$80,000 - $120,000•Onsite

About The Position

Freddie Mac's Quality Control Department is seeking an accomplished professional with technical proficiency and a keen attention to detail to join us as a Quality Control Credit Risk Policy Professional. The ideal candidate will infuse energy and innovative thinking to overcome challenges in a fast-paced, dynamic environment. If you are eager to explore business value through collaborative tools, we encourage you to apply and become part of a team committed to ensuring quality. As a member of the QC Policy team in the Credit Risk Policy Professional role, you will engage in a variety of tasks, such as assisting in process mapping initiatives and contributing to the creation of technology solutions to simplify complex QC Policy team activities. The preferred candidate should possess a strong aptitude for collaborating effectively with diverse teams, producing clear and user-friendly documentation, and customizing SharePoint pages to optimize user experience.

Requirements

2-4 years of related experience
College degree or equivalent experience
Intermediate to advanced knowledge of SharePoint is required, including familiarity with SharePoint architecture, experience creating lists and document/form libraries, and utilizing web parts.
Demonstrated experience in process optimization, workflow automation, and systems analysis, including use of SharePoint, Power Platform, or similar technologies.
Proven ability to design and implement automation and data-driven solutions that improve operational efficiency and reduce manual processes.
Ability to leverage AI tools.
Moderate to strong proficiency with Adobe Acrobat and MS Office, specifically Word and Excel.
Focused and versatile team player that is comfortable under pressure and thrives in an environment with changing priorities.

Nice To Haves

Innovative and comfortable with change.
High organized and detailed oriented.
Enjoy tackling challenges with creative solutions.
Quick to learn new technologies and tools, with the ability to provide technical guidance to the team.
Curiosity about operational inefficiencies.
Strong communication skills, capable of explaining technical concepts clearly.
Comfortable interacting with internal management and partners within Freddie Mac.
Self-starter that drives and executes assignments to completion.
Able to work with limited direction
Results-oriented, creative and forward-thinking problem-solver with a willingness to do and ability to deliver business value quickly and with quality.

Responsibilities

Identify, influence, and implement technology and process improvements that reduce manual effort, promote consistency, and improve the overall user experience for QC teams.
Help translate business needs into practical SharePoint, automation, and documentation solutions that support efficient, repeatable, and well-controlled Quality Control activities.
Support the design, maintenance, and continuous improvement of SharePoint sites, lists, libraries, and documentation resources used by Quality Control teams.
Help ensure content is organized, accessible, user-friendly, and aligned with team procedures, enabling stakeholders to locate and use critical resources with confidence.