Business Operations Manager

JAM SERVICES•Livermore, CA

just now•$115,000 - $135,000•Onsite

About The Position

The Business Operations Manager leads internal operations for a California distribution business supplying equipment and materials for traffic signal, Intelligent Transportation Systems (ITS), and underground utility projects. The role oversees billing, accounts receivable, collections, accounts payable, and office administration, and manages the supervisors and staff responsible for those functions. It is the primary liaison between the business unit and corporate finance and the local resource for operational questions and decisions. This is not an accounting position. General ledger accounting, month-end close, and financial reporting are performed by corporate finance. The manager applies a strong working knowledge of accounting principles to ensure local transactions are accurate and complete, support corporate finance, and inform operational decisions. The position exercises discretion on matters such as staffing, credit and collection decisions, process design, and operating policies, within the direction of business unit leadership and corporate finance. The manager also oversees inventory transaction accuracy and counts, company asset records, documentation, ERP system use and implementation support, office administration, performance metrics, and process improvement. The position is full-time, based in Livermore, California, exempt, and paid on a salary basis. It is primarily office-based, with regular interaction with the warehouse and internal and external stakeholders. Work takes place in a deadline-driven environment, including responsibilities tied to month-end close and cash flow.

Requirements

Strong working knowledge of accounting principles, including debits and credits, journal entries, accruals, inventory, and fixed assets.
Proven ability to lead, coach, and develop supervisors and staff.
Sound judgment and ability to make decisions independently and escalate appropriately.
Strong analytical and problem-solving skills, including ability to interpret financial and operational data.
Clear verbal and written communication skills and ability to work effectively with corporate finance, leadership, employees, customers, and vendors.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Experience working in an ERP system.
Advanced proficiency with Microsoft Office, especially Excel, as well as Word, Outlook, and Teams.
Seven or more years of experience in operations, office management, or business administration.
Three or more years of experience managing supervisors or staff.
Experience overseeing billing, accounts receivable, and accounts payable.
Bachelor’s degree in business administration, accounting, finance, or a related field, or an equivalent combination of education and experience is required/preferred as described in the posting; a degree is preferred and equivalent education and experience are considered.

Nice To Haves

Experience with NetSuite; NetSuite is strongly preferred.
Experience in distribution, construction supply, or a related industry.
Experience using AI tools to improve productivity, analysis, or reporting.
Experience implementing an ERP system; NetSuite implementation experience is strongly preferred.
Experience working with a corporate or shared-services finance department in a multi-entity organization.

Responsibilities

Manage AR/Collections, billing, and office administration, directly supervising the AR/Collections Supervisor, Billing Supervisor, and administrative staff.
Hire, train, and develop staff; set performance expectations; conduct performance reviews; and make or recommend decisions on pay, promotion, discipline, and termination.
Set department priorities, staffing levels, and schedules to meet business needs and deadlines.
Oversee billing, accounts receivable, collections, and accounts payable to ensure timely, accurate, and properly documented transactions.
Establish and approve authority limits for credit, payment arrangements, adjustments, and write-offs, and make final decisions on escalated matters within corporate policy.
Oversee lien and payment protection processes for private and public works projects.
Review and approve vendor invoices, expense coding, and payment requests under corporate approval policies.
Monitor cash flow drivers, including DSO, past-due balances, shipped-not-billed, and vendor payment timing, and take action to address issues.
Serve as the primary point of contact between the business unit and corporate finance.
Provide corporate finance with complete documentation for journal entries, accruals, inventory, fixed assets, and month-end close.
Research and resolve account discrepancies, reconciling items, and audit requests with corporate finance.
Translate financial information and corporate policies into practical guidance for local managers and staff.
Support budgeting and forecasting with operational data and insight for business unit leadership and corporate finance.
Oversee inventory transaction accuracy, cycle counts, and physical inventory processes in coordination with warehouse leadership.
Maintain records and documentation for company assets, including equipment and vehicles, and support fixed asset tracking.
Ensure business records, contracts, and supporting documents are organized, retained, and accessible under company policy.
Act as the business unit’s lead ERP user and decision-maker for local system setup, workflows, and reporting.
Lead or support ERP implementation activities, including process design, data migration, testing, training, and go-live support.
Identify opportunities to use system tools, automation, and AI to improve accuracy, efficiency, and reporting.
Ensure staff are trained and use systems consistently and correctly.
Oversee office administration, including facilities, office supplies, vendor services, and administrative processes.
Partner with Human Resources on local administrative needs such as onboarding logistics, timekeeping oversight, and policy communication.
Serve as the go-to operational resource for employees throughout the business unit.
Provide leadership with analysis and recommendations for operational and financial decisions.
Design, document, and implement standard procedures and internal controls across billing, AR, AP, and office operations.
Develop and monitor key performance metrics and report results to leadership.
Perform other related duties as assigned.