Business Operations Manager
About The Position
This role is responsible for maintaining relationships with T-Mobile Fiber partners and providing operational support to ensure growth, revenue and/or customer experience objectives are met. This individual will drive operational excellence with our partners, streamline communication, processes and systems. Audit partner- customer engagements to ensure optimal performance, and identify opportunities and influence leaders to take action to optimize operations and customer experience. Be critical liaison for business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and reporting for leadership. This individual will manage costs and procurement tasks associated with partners/vendors in the Fiber Operations organization. This is a hybrid role requiring a minimum of 3 days per week in the office.
Requirements
- Business analysis
- Ability to think critically and creatively
- Presentations for leadership
- Strategic thinking
- Communication
- Ability to use MS office suite
- Ability to research and fact find
- Bachelor’s degree plus 2 years of related work experience OR combination of education and experience deemed equivalent.
- 4+ years of experience in operations environment.
- At least 18 years of age
- Legally authorized to work in the United States
Responsibilities
- Be the single point of contact between T-Mobile groups and the JV partner to funnel issues, recomendations, changes, etc across all operational functions.
- Provide strategic guidance by identifying, evaluating and analyzing critical gaps and issues with partnering and driving to resolution
- Ensure appropriate reporting and data in place to capture costs associated with partners & vendors within Fiber operations
- Strive for operational excellence with scaleable systems and processes within Fiber Operations
- Also responsible for other Duties/Projects as assigned by business management as needed.
Benefits
- competitive base salary
- annual stock grant
- employee stock purchase plan
- 401(k)
- free, year-round money coaches
- medical insurance
- dental insurance
- vision insurance
- flexible spending account
- employee stock grants
- employee stock purchase plan
- paid time off
- 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
