Business Operations Manager
About The Position
OuterSignal is seeking a Business Operations Manager with high agency and a rigorous, analytical mindset to support the VP of Operations. This fully remote role, open to candidates anywhere in the US with substantial overlap with Eastern hours, is a generalist position responsible for daily operations across HR, finance, and administrative functions. The role involves acting as a central point of contact, managing diverse projects, and adapting to evolving business needs. It is ideal for individuals who prefer broad responsibilities over narrow specialization, are energized by new challenges, and are proactive in building solutions. The successful candidate will have the opportunity to grow into owning an operational area of the company.
Requirements
- 3+ years in a generalist operations role, business operations, strategy and operations, or program management — ideally at a fast-scaling or early-stage company
- Owned ambiguous projects end to end with minimal supervision, and move seamlessly between strategy and execution
- Use AI tools hands-on to make yourself and your team faster — and can show us what you've built
- Are analytical: comfortable building a metrics framework and a dashboard, then using both to drive a decision
- Write clearly and directly, and collaborate easily across Engineering, Finance, Sales, and customer-facing teams
Nice To Haves
- people ops experience
- SOC 2 or security questionnaire work
- e-commerce or SaaS exposure
- worked in Rippling before
Responsibilities
- Serve as a flexible operator across the company's most important operational priorities as they emerge, and own each workstream end to end — define the scope, build the plan, execute, and report the outcome with minimal oversight
- Find the repetitive work across operations and automate it with AI tools, scripts, or no-code platforms. Build internal tools that change how the team works
- Own the agreements that make things official — draft, route, and track offer letters, contractor and vendor agreements, NDAs, and amendments through e-signature, and keep the executed records findable
- Own onboarding and offboarding end to end
- Be involved in cross-functional interviews and applicant tracking
- Own basic payroll and benefits administration, keep the HRIS accurate, and coordinate with our part-time HR resource where gaps exist
- Keep the rhythm of the business — run the operating cadence, capture decisions, chase every action item to done, and support all-hands and offsites
- Define the operational metrics that matter and build the dashboards and reporting cadences in Notion that give leadership real-time visibility
- Reconcile the numbers across our systems so the company makes decisions from one version of the truth, and propose the fix wherever a process is breaking down
- Own the security questionnaires, vendor reviews, and data processing agreements that unblock our largest enterprise deals, and drive our SOC 2 certification — auditor, evidence, and schedule
Benefits
- Meaningful equity in a venture-backed company defining a new SaaS category
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
