Business Operations Manager, ES - OPS
About The Position
The AWS Enterprise Support team is looking for a driven, enthusiastic, and analytical thinker with strong operational experience to support business operations for our field teams. As a Business Operations builder, you will be responsible for driving operational cadences, business performance and productivity in the field while championing the needs of our internal customers. This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to contributing to strategic planning activities such as building hiring mechanisms and productivity improvement plans. An effective Business Operations person you will also drive initiatives within the Ops team or among stakeholder teams in the direction of the organizational strategy.
Requirements
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Nice To Haves
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Experience automating processes or accelerating work with GenAI solutions.
Responsibilities
- Manages business planning on behalf of assigned field teams and key stakeholders.
- Owns the execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting.
- Monitors and applies controllership to variable headcount plans to minimize business risks and maximize business opportunities. Applies judgment on health of the business and influences related management decisions.
- Dives deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions.
- Able to toggle between tactical actions and longer-term initiatives, projects and planning activities.
- Proactively and independently works with stakeholders to identify business needs and design and implement solutions.
- Draft written and verbal communication with the ability to communicate to management, and at times in a cross-functional setting
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
