Business Operations Manager - EMEA

AIRS Medical

22h•Remote

About The Position

AIRS Medical is seeking a Business Operations Manager for the EMEA region to oversee the daily execution of commercial operations. This role acts as a crucial link between various departments (Commercial, Customer Success, Finance, Legal, HQ Operations) and external partners, ensuring a smooth flow from quotation and order placement through to provisioning, invoicing, renewal, and partner management. This is an independent contributor position focused on taking ownership of operational challenges, coordinating stakeholders, identifying inefficiencies, and driving resolutions.

Requirements

Approximately 4–7 years of experience in Business Operations, Commercial Operations, Order Management, or a related role.
Experience supporting B2B commercial operations, ideally across multiple countries.
Good understanding of quotations, purchase orders, invoicing, renewals, and order-to-cash processes.
Strong cross-functional coordination and stakeholder management skills.
Highly organized with a strong sense of ownership and follow-through.
Comfortable working independently in a fast-growing and changing environment.
Experience working with CRM and other business systems.
Strong written and spoken English.

Nice To Haves

Experience in SaaS, Healthcare, Medical Device, or Healthcare IT is a plus.

Responsibilities

Prepare quotations and order forms, review purchase orders, coordinate approvals, and ensure accurate handover from Commercial to operational teams.
Coordinate order processing and license activation, ensuring required customer and partner information is complete and operational blockers are resolved.
Ensure invoice readiness, coordinate with Finance, track invoice status and overdue receivables, and resolve documentation or billing issues.
Maintain visibility of upcoming renewals, coordinate preparation across Commercial, Customer Success, Finance, and partners, and proactively track risks and outstanding actions.
Support operational onboarding and ongoing management of distributors and commercial partners, including documentation, internal setup, system access, and process alignment.
Coordinate operational requirements for new EMEA markets, working across Commercial, Legal, Finance, Regulatory, Customer Success, and HQ.
Own day-to-day commercial operational issues, establish clear owners and deadlines, identify recurring bottlenecks, and build scalable processes.