Business Operations Manager (Commercial Operations)

Metabase • Canada, KY

1d • Remote

About The Position

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.

We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.

Metabase’s BizOps & Finance team is a small, high-leverage group that builds the systems keeping the company running smoothly behind the scenes. We cover a wide range of areas — finance and accounting, sales operations, legal operations, compliance, and account management — but we treat them all as flavors of operations. Whatever the task, we take a systems-driven approach — design it, build it, and run it (ideally, automatically). Our goal is to free the rest of the company to focus on building great software.
We’re looking for a high-powered generalist with strong verbal and analytical reasoning skills to own and run our commercial operations. In this role, you’ll be responsible for the systems and processes that underpin how we contract with customers and manage commercial risk, helping us close deals efficiently and serve a broader range of customers. You’ll manage contracting and organize our contract data to enable automation between systems. You’ll partner closely with internal teams and external counsel to make business decisions on risk, and lead key compliance initiatives, translating complex requirements into practical, scalable processes. This role is well-suited to someone who is comfortable moving between big-picture thinking and detailed execution, and who enjoys turning ambiguous problems into working systems.

Requirements

• You’re a high-performing generalist who enjoys tackling complex, ambiguous business problems across different domains
• You are a strong analytical thinker, comfortable working through complex written materials, quantitative analysis, and structured data
• You’re organized, able to manage multiple projects in parallel, and have a high execution bar
• You collaborate effectively with internal stakeholders and external experts (lawyers, accountants, vendors)
• You can reason through business processes end-to-end and have the aptitude to improve or automate them over time
• You have demonstrated sound judgment, ownership, and a bias for action in fast-paced environments
• You bring a low-ego attitude — no job is too small or too large
• Strong academic background, ideally including an MBA from a top program and experience in a quantitative / analytical field

Responsibilities

• Partner with external counsel and our Sales team to identify and mitigate business risks during contract reviews
• Maintain and update contract templates, terms of service, privacy policies, and related documents
• Improve and maintain systems that support our commercial operations (e.g. routing contract reviews, implementing and building-out our contract management system)
• Structure and maintain contractual data flows to ensure key contract data is captured consistently and can support downstream automation and reporting
• Drive compliance-enhancement projects to reduce risk and expand our ability to serve regulated and enterprise customers.

Benefits

• We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level