Business Operations Lead
About The Position
Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation. We're hiring a Business Operations Lead to work directly alongside the founders. This is a broad, hands-on role at the center of a fast-moving company. You'll help keep the business running operationally -- supporting financial models, maintaining reporting, running analyses, tracking cross-functional projects, and making sure things don't fall through the cracks. The scope is wide on purpose. You'll touch finance, operations, GTM, and product, and you'll have real visibility into how decisions get made from day one. The founders own the strategy. Your job is to make them faster and better informed. If you want a clearly defined lane, this probably isn't the right fit. If you want to learn quickly, do real work early, and build operational instincts that most people spend years trying to develop, it's a genuinely rare opportunity.
Requirements
- 3+ years of experience in investment banking, consulting, strategic finance, or a similar high-output role
- Fluent in Excel and Google Sheets -- comfortable building things from scratch and working with data without a lot of hand-holding
- A clear and organized writer whose work doesn't need significant editing before it goes to leadership
- Comfortable operating when the direction isn't fully defined -- you make a reasonable call and keep moving
- A genuine AI tools user who can show specific examples of how they use them to work faster
- Highly organized, detail-oriented, and able to manage multiple workstreams without things slipping
- Based in NYC and genuinely excited about working in-office five days a week
Nice To Haves
- Prior startup experience is a strong plus, but we care more about how you work than where you've been.
Responsibilities
- Supporting the founders in building and maintaining financial models, forecasts, and operating plans
- Building KPI dashboard and weekly metrics reporting so leadership always has a current, reliable view of the business
- Running market, competitive, and customer analyses to support strategic decisions, packaged in a way that's easy to act on
- Working across finance, operations, product, and GTM to help keep cross-functional initiatives moving
- Helping evaluate new opportunities and partnerships by pulling data, modeling scenarios, and summarizing tradeoffs
- Tracking special projects so they make progress without the founders managing the details
- Identifying manual or repetitive workflows and building simpler systems to replace them
- Using AI tools and automation to eliminate low-value work -- and actually building the solutions, not just spotting the opportunity
Benefits
- Meaningful early-stage equity.
- Comprehensive medical, dental, and vision.
- $500 monthly Ramp card for commuting, meals, gym, etc. (plus $25 in nightly DoorDash credit) and really good office snacks.
- Direct access to world-class investors and advisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
