Business Operations Lead / Manager - Reinsurance

Liberty Mutual Insurance•Boston, MA

7d•$92,000 - $174,000

About The Position

This is a range posting. Candidates will be considered for the appropriate level depending upon experience and qualifications. The Business Operations Lead / Manager for Risk Financing is responsible for strengthening the operational backbone of the Risk Financing function to execute on our vision. This role owns Standard Operating Procedures (SOPs), drives process optimization and innovation, reduces operational waste, whilst being aware of impact on other functions & teams. The role combines operational leadership with strong reinsurance knowledge and data fluency, using insights to improve efficiency, transparency, and decision‑making across the end‑to‑end reinsurance lifecycle.

Requirements

Bachelor`s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work
Strong experience in business operations, operational management, or transformation within insurance or reinsurance.
Solid reinsurance knowledge, including treaty structures and end‑to‑end lifecycle operations.
Proven expertise in process optimization and continuous improvement.
Experience working cross‑functionally with the ability to translate complex operational issues into clear, practical solutions.
Strong written and verbal communication skills, with the ability to influence at multiple levels.
Experience with reinsurance administration systems and data platforms.
Familiarity with Lean, Six Sigma, or similar methodologies.
Prior experience supporting audits or regulatory reviews.
Change management or transformation delivery experience.
Power BI skills, including dashboard design, data modelling, and insight generation.
Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills.
Business operations knowledge to include understanding the function's value chain and awareness of market conditions.
Operationally minded with a strong bias for action and simplification.
Comfortable challenging the status quo and driving change.
Highly organized, detail‑oriented, and outcome‑focused.
Collaborative, credible, and effective at building trusted partnerships.
Business Operations Lead = minimum 5 years' experience
Business Operations Manager = minimum of 6 years' experience

Responsibilities

Own, maintain, and continuously improve Risk Financing Standard Operating Procedures across the treaty lifecycle
Fully document Risk Financing processes including leadership buy-in and approval
Ensure processes are well‑documented, scalable, audit‑ready, and consistently applied globally.
Act as the operational point of accountability for process clarity and control.
Identify inefficiencies, duplication, and bottlenecks across Risk Financing operations and proactively design leaner, simpler processes.
Apply process optimization methodologies (e.g. Lean Six Sigma, continuous improvement) to reduce manual effort, rework, and cycle times.
Lead automation and simplification initiatives in partnership with Technology and Data teams.
Drive innovation within Risk Financing Operations by introducing new tools, dashboards, and ways of working including use of AI.
Champion data‑driven decision making, embedding operational metrics and KPIs into daily management.
Translate strategic objectives into practical operational improvements.
Improve data quality, lineage, and usability across reinsurance systems and reporting outputs.
Partner with stakeholders to align operational metrics with business and executive reporting needs.
Demonstrate awareness of the connections between Risk Financing and partner functions (Finance, Claims, Actuarial, Brokers, and Reinsurers).
Drive processes that ensure smooth handoffs, clear ownership, and aligned timelines across functions.
Support cross‑functional initiatives affecting Risk Financing operations.
Support operational risk identification and remediation within Risk Financing processes.
Ensure appropriate controls, documentation, and governance are in place to meet internal and regulatory expectations.
Prepare materials and insights for audits, reviews, and senior governance forums.