Business Operations Lead

Prelim•Boston, MA

2d•$170,000 - $180,000•Remote

About The Position

Prelim is growing rapidly and needs to build operational infrastructure to support its scaling. Currently, engineers, designers, and product leads handle coordination, project tracking, and operational rhythm, which is unsustainable. As the first Business Operations hire, you will build this infrastructure from scratch, establishing processes that scale and ensuring nothing falls through the cracks. This role offers a significant impact on how a fintech startup scales.

Requirements

3-6 years of experience at a startup that scaled through the 15-to-80 person range.
Experience in a role responsible for cross-functional coordination (e.g., ops manager, business operations, chief of staff, program manager, or senior consultant).
Strong writing and communication skills to create operational documentation, staffing plans, project trackers, meeting agendas, status reports, and process docs.
Relentlessly organized without being bureaucratic; able to add useful structure without creating unnecessary process.
Comfortable with ambiguity and a mix of varied tasks.
Direct and unintimidated communication style, comfortable giving direct feedback to team leads and founders.
Experience supporting a technical team (engineering, design, product).

Nice To Haves

Experience in B2B, enterprise software, or fintech.
Familiarity with tools like Linear, Notion, Pylon, Mixpanel.

Responsibilities

Coordinate cross-team efforts across product, design, engineering, and implementations, including presenting staffing options based on capacity.
Build and manage a system for workload visibility and risk tracking, providing leadership with a weekly view of team load, active work, and delivery risks.
Establish and maintain an operational rhythm, including agendas for syncs, timely cycle kickoffs, action item tracking, OOO documentation, and scheduling reviews.
Manage staffing and project reassignments, PTO coverage, and customer escalation routing to ensure smooth handoffs and prevent dropped tasks.
Handle vendor and logistics management, including office space coordination, software contracts, expense approvals, and travel booking for offsites and meetups in collaboration with People Operations.