Business Operations Lead

Rivian•Atlanta, GA

About The Position

Rivian is seeking a Business Operations Lead to serve as the intelligence layer between the Customer Analytics and Sales & Delivery leadership. This role owns the source of truth for all performance KPIs reported by Sales & Delivery — ensuring the data is clean, consistent, and presented in a way that provides actionable insight and drives decision-making. This is not an analyst role. It is designed for someone who can move fluently between data and narrative, assess performance across site, regional, and portfolio levels simultaneously, and connect macro business trends to the micro-level patterns playing out across individual teams and locations. Success in this role requires strong analytical judgment, a sharp editorial instinct, and the ability to tell a clear story with data to an executive audience.

Requirements

6+ years in retail analytics, sales analytics, commercial performance insights, or a similarly data-intensive commercial role
Experience in automotive, retail, or other consumer-facing commercial operations preferred
Experience owning KPI frameworks and governing metric definitions across complex, multi-stakeholder organizations
Demonstrated ability to assess performance at site, regional, and portfolio levels — and connect macro trends to micro-level outcomes across a distributed organization
Fluency in data visualization tools such as Tableau, Hex, or similar, with experience shaping dashboard design and working directly with analytics or data engineering teams
Familiarity with Salesforce or similar CRM operations and analytics tooling preferred
Proven ability to translate business questions into analytical requirements and analytical findings back into business language
Strong narrative instincts: you don't just surface data, you build the story behind it clearly enough that executives can act on it
Exceptional written communication and presentation skills — you build executive-ready materials that are clear, well-structured, and decision-oriented

Responsibilities

Maintain the source of truth for all Sales & Delivery performance KPIs — defining metrics, governing definitions, and ensuring consistency across dashboards, reports, and leadership communications
Serve as the primary liaison to the Customer Analytics organization, translating operational and executive needs into dashboard and reporting requirements and ensuring outputs are clean, accessible, and decision-ready
Identify performance trends across site, regional, and portfolio levels — connecting macro dynamics to micro-level patterns and surfacing insights before they become compounding problems
Translate performance data into clear, actionable recommendations for Sales & Delivery leadership, with diagnosis, root cause, and a suggested path forward
Own the analytical narrative in executive presentations, briefs, WBRs, QBRs, and leadership reviews — not just the charts, but the story they tell and the decisions they should drive
Monitor data integrity across all reporting surfaces, identifying inconsistencies, flagging gaps, and driving resolution with the Customer Analytics team to maintain a single version of the truth
Build and maintain performance visibility frameworks that give site leaders, regional leaders, and executives the right level of insight for their scope of accountability
Partner with Analytics, Finance, Sales Operations, and Field Leadership to align on KPI definitions, ensure consistent application across the organization, and evolve the metrics framework as the business scales