Business Operations Lead

Adobe•Chicago, IL

32d

About The Position

We are seeking a Business Operations Lead to serve within the Ultimate Success team, within our strategic accounts segment, designed to deliver a differentiated, cross-functional engagement model. In this role, you will serve as the operational backbone and decision enabler for senior leadership (Director+), driving alignment, governance, and performance visibility across strategy, data, programs, and delivery/resource management. You will establish and own the operating model for the Signature Program—ensuring clear accountability, a unified reference point on program health, and disciplined execution across cross-functional collaborators. You will lead steering committees and executive forums for priority initiatives, framing decisions, driving closure, and ensuring commitments translate into measurable outcomes. As a core member of this segment’s leadership team, you will bring structure to complexity, proactively surface risks and tradeoffs, and materially increase leadership effectiveness by reducing ambiguity, preventing surprises, and ensuring follow-through.

Requirements

Senior leadership (Director+) operational support
Cross-functional engagement model delivery
Operating model establishment and ownership
Steering committee and executive forum leadership
Decision framing and closure
Risk and tradeoff surfacing
Ambiguity reduction and surprise prevention
Dashboard and work management system requirements
Data translation into narratives
Resource and investment alignment to business impact
Staffing, capacity, and delivery planning oversight

Nice To Haves

Improve workflows and adoption of AI and tooling to increase efficiency and clarity.

Responsibilities

Define, document, and continuously improve how the Signature Program operates (cadence, metrics, governance).
Act as the single source of truth for program, account, and initiative health.
Hold cross-functional collaborators accountable to agreed operating rhythms and commitments.
Guide steering committees and executive governance forums with clear objectives and outcomes.
Frame leadership conversations about decisions, options, tradeoffs, and implications.
Maintain decision logs and ensure follow-through is reflected in execution plans.
Drive requirements for decision-ready dashboards and work management systems
Deliver weekly summaries, priorities and QBRs
Translate data into clear narratives highlighting risks, opportunities, and recommended actions.
Reconcile conflicting inputs into a single, trusted view of reality.
Own tracking and inspection of critical Signature initiatives.
Ensure initiatives deliver measurable value, not just activity.
Improve workflows and adoption of AI and tooling to increase efficiency and clarity.
Oversee staffing, capacity, and delivery planning for the segment.
Partner with Finance to monitor headcount, travel, events, and contractor spend.
Connect resource and investment decisions to retention risk and revenue impact.
This role ensures our most critical customer programs never fail due to lack of clarity, alignment, or follow-through.