Business Operations Lead

Superhuman•San Francisco, CA

2h•Hybrid

About The Position

Superhuman is looking for a Business Operations Lead to partner with leaders across the Managed Growth business and the broader Go-to-Market (GTM) organization. This role will drive strategic clarity, operational alignment, and execution across key enterprise growth initiatives. The Managed business is a critical growth lever for Superhuman (formerly Grammarly) as they expand their product portfolio and deepen relationships with enterprise customers. This role connects strategy to execution, ensuring clear priorities, data-informed decisions, and focused teams for maximum impact. The position operates at the intersection of strategy, operations, and cross-functional collaboration, partnering with senior GTM leaders to design and deliver the Managed Growth strategy, strengthen business foundations, and coordinate across the S&O GTM team. It is central to the compound startup model, connecting multiple product offerings, diverse GTM teams, and business units into a unified growth engine. This role is described as 'electric' because the individual will be at the center of action, partnering directly with GTM, Product, and Revenue leaders to shape the scaling and success of the Managed business. They will turn strategy into action by aligning priorities, removing blockers, and driving critical enterprise initiatives. The role offers a full business picture across Sales, Marketing, Product, and Data, connecting insights to drive revenue growth and customer impact. Leadership will be primarily through influence, acting as a connective force for cross-functional teams, with the ability to leverage formal authority when needed. The individual will have ownership in shaping business operations, building operating cadences, and launching GTM programs in partnership with PMM, Revenue Marketing, Enablement, RevOps, MarOps, and other teams. They will help design and operationalize systems, rituals, and frameworks for multiple products and teams to function as a unified growth engine within the compound startup model.

Requirements

Based in the San Francisco Bay Area
Able to collaborate in person 2 days a week

Responsibilities

Partner with GTM and Managed Growth leadership to define the Route-to-Market strategy and ensure alignment with company goals.
Lead and operationalize cross-functional priorities across Sales, Marketing, Product, and Data, driving clarity, alignment, and accountability.
Act as the operational nucleus for the Managed business, independently driving initiatives while scoping and partnering with Strategy and Operations team for support on key motions.
Build and manage the operating cadence for the Managed business, including strategic planning cycles and cross-functional leadership forums.
Serve as the bridge across Managed, Self-Serve, and Core Marketing teams through the Strategy and Operations function, ensuring priorities, insights, and updates are shared effectively to make the compound startup model work across our diverse products and GTM motions.
Facilitate strong information flow up, across, and down the organization to support alignment in a matrixed, multi-product environment, enabling fast, informed decision-making that drives business outcomes.
Drive operational readiness for new products, integrations, and cross-functional launches by coordinating planning and enablement across GTM teams.
Own the Managed Voice of Customer feedback loop to inform product strategy, GTM prioritization, and customer experience improvements.

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
Two floating holidays per year
Flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities