Business Operations Analyst Lead

USAA•San Antonio, VA

2d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Business Operations Analyst Lead, the selected candidate consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions. Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree in science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau)ORAdvanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages ((Example: SQL, Python, GGplot, Tableau).
Demonstrated knowledge of the function/discipline demonstrated through application of knowledge, skills, abilities, and technologies towards work products required. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
Proven experience with data mining, complex data manipulation, and identifying key insights to translate into business solutions.
Strong interpersonal and communication skills to deliver information effectively and influence all levels of management.
Comprehensive knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

Nice To Haves

Experience leading teams to enhance operational quality/performance using advanced reporting, dashboards, and data analysis, connecting insights to member experience and business strategy
Expertise in Agile methodologies for managing organizational demand, prioritizing work, and optimizing capacity across multiple teams in a dynamic claims environment.
Excels at executive presentations and strategic initiatives, translating complex data into actionable change with strong strategic thinking and priority execution alignment
Forged strong partnerships with Actuarial and Analytics teams, leveraging predictive modeling and advanced quantitative analysis for claims insights and strategic planning
Independently manages strategic planning, proactively identifies opportunities, assesses options, and develops actionable plans for future trends and member experience
Possesses an automation and AI-focused mindset, with experience in implementing solutions that drive efficiency, enable advanced analytics, and support strategic growth

Responsibilities

Partners with the business and Information Technology to meet the needs for Function or Line of Business data reporting, analytics and complex projects.
Manages the compilation, analysis and reporting of Function or Line of Business data.
A subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
Ensures teams maintain understanding of business processes, supporting data and applications and strategic direction.
Directs quality work efforts, team assignments and problem resolution.
Provides consulting to define the problem, provides insights into what happened and when, and suggests alternative performance metrics.
Fosters proactive communication between business/association processes and analytics team to improve delivery, value and integration of analytics into business/association processes.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.