Business Operations Lead

Crux

3d • $150,000 - $250,000 • Remote

About The Position

We are hiring a BizOps Lead to design and deploy automation-first infrastructure in our Business Execution team. This role is tailored for a problem-solver who blends a deep understanding of financial and diligence operations with a tool-savvy mindset—someone who’s excited to identify bottlenecks, automate manual processes, and craft robust internal systems that help Crux scale. This is a high-impact, cross-functional role embedded deeply within our commercial teams. You’ll be instrumental in eliminating friction across go-to-market workflows, leveraging tools like HubSpot, Claude Code, and n8n, and pushing the envelope on how we use automation and AI to streamline operations, optimize our GTM motion, and enhance customer experience. We believe that the right hire will help us build stable and scalable service delivery systems that support Crux’s growth while continually optimizing for customer satisfaction. The number one skillset we’re looking for in this role is problem scoping & execution – being able to take ambiguous and complex problem spaces, identify the core issues, prioritize across multiple solutions, and relentlessly drive toward completion. If you have a background in working with investment teams and are energized by a scrappy environment, fast feedback cycles, and the chance to deeply shape how a platform grows from Series B into scale, we want to talk.

Requirements

• Business Execution Fluency: You know the in’s and out’s of how investment banking teams work and the challenges that they face; you’re quick to grok the pain points in evaluating new investment opportunities, scaling compliance, and completing due diligence. You can quickly build trust with an Business Execution banking team.
• Cross-functional Coordinator: You thrive in cross-functional collaboration, helping to build strong connections across departments. You are an empathetic listener, capable of understanding team members' concerns and building trust by delivering results.
• Strategic Rigor: You are a strategic thinker with a track record of identifying innovative service delivery solutions. You can communicate complex ideas clearly and focus on both short- and long-term impacts, ensuring that service processes are aligned with broader business goals.
• Startup Minded: You are excited to work in a fast-paced startup environment, where you’ll wear multiple hats, experiment frequently, and take ownership of designing, refining, and scaling commercial processes.
• Execution-First Systems Thinker: You ship MVPs quickly and iterate to high-quality outcomes. You know when “scrappy” is good enough and when polish matters. You are lightly ownership-driven and thrive on solving problems.
• Problem Scoper & Prioritizer: You break down ambiguous challenges, identify the core issues, and focus on the highest-leverage opportunities for improvement.
• AI-Forward Thinker: You bring a creative mindset to using AI tools for system design, internal automation, and smarter decision-making.

Responsibilities

• Design and deploy systems: Build automation-driven systems that support structured product workflows and eliminate friction across the Business Execution team and their diligence efforts.
• Eliminate manual work: Identify high-leverage repetitive tasks – deal evaluation, due diligence, internal handoffs, and compliance – and design scrappy, scalable automation to replace them.
• Own cross-functional service delivery infra: Build reliable service infrastructure across GTM tools (e.g., HubSpot, Omni, internal systems) that enable commercial, marketing, and PDE teams to operate with higher precision and less manual intervention.
• Experiment and implement quickly: Move fast on scoped MVPs, leverage off-the-shelf tooling creatively, and iterate toward operational excellence.
• Use AI to accelerate process design: Champion use of AI-powered tools and workflows to accelerate internal processes and enhance customer-facing systems.
• Collaborate with technical & commercial teams: Partner closely with Commercial, Growth, Product, and Engineering to ensure systems are robust, business-aligned, and adopted.
• Instrument systems with data & insights: Stand up analytics and reporting systems to track performance, surface opportunities, and drive iterative improvement.

Benefits

• Healthcare: We cover 100% of premiums for employees with a variety of plans on Aetna (nationwide) and Kaiser (WA and California) and subsidize 70% for dependents (total as a group), if relevant.
• Dental & vision: We cover 100% of premiums for employees and 50% for dependents (each), if relevant.
• 10 company holidays per year.
• 20 days per year of paid time off.
• 16 weeks for birthing parents and 12 weeks for non-birthing parents of parental leave.
• Company wide bonus tied to revenue goals.
• Stock options in a rapidly growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed