Business Operations Lead, Print

Canva•San Francisco, CA

18h•Hybrid

About The Position

The Print Group’s mission is to win the hearts and minds of small businesses by bringing their creative ideas to life through high-quality, affordable printing. We design experiences that make it simple for anyone, anywhere, to create, customise, and print beautiful designs. Our teams work across every part of the user journey - from discovery and design to fulfilment and delivery - collaborating globally with operations, logistics, and platform teams to deliver exceptional results. As a Business Ops and Strategy Lead, you’ll play a critical role in shaping and executing Canva Print’s strategies across the business - owning ideas from initial conception to execution. In this role, you’ll collaborate closely with our Print team to shape the strategic direction and performance of key business areas for Canva Print.

Requirements

7-8 years of relevant work experience in an analytical and strategic role across analytics, consulting, product, business operations, or finance
Minimum 2 years in a high growth company
You are a strategic problem solver. You can break down ambiguous problems and apply a first principles approach to solving them
You're operationally minded - you can take a strategic vision and translate it into real processes and systems
You are highly analytical and metrics-driven. You can execute complex analyses, define KPIs, size opportunity areas, and clearly visualize and communicate performance
Advanced proficiency in Excel (+ SQL preferred)
You are a strong communicator. You can crisply communicate complex topics to all audiences
You have strong product and business intuition
You're scrappy and resourceful - you find a way to get things done
You learn fast - you have the curiosity and intellectual horsepower to pick up new domains quickly

Responsibilities

Identify structural opportunities to improve how Print Operations works, through better processes, systems, and automation
Lead large cross-functional initiatives, partnering across Operations, Product, GTM, Engineering, Data, Finance, etc.
Roll up your sleeves and fill gaps — from strategic problems to day-to-day operational fires across Print Operations
Identify opportunities, develop hypotheses, execute in-depth analyses and make recommendations to shape our roadmap
Support strategic planning, capacity planning, and performance management for Print
Own the metrics that matter most — know how they're trending and surface the insights that drive them
Partner with cross-functional teams to make sure we're using data thoughtfully and correctly
Build scalable operational processes and close gaps before they become blockers