Business Operations Lead

Advantage Group•Toronto, ON

3d•CA$85,000 - CA$95,000•Hybrid

About The Position

The Business Operations Lead owns the full scope of AGI’s operational backbone — spanning procurement, facilities, vendor governance, risk management, and business optimization. This role combines strategic thinking with hands-on execution, reporting directly to the Director of Enterprise Operations and operating with a high degree of independence and accountability. The ideal candidate brings a strong FP&A and financial analysis background, with the analytical rigour to drive cost discipline, financial modelling, and spend governance alongside deep operational expertise. You see around corners, build scalable processes, and deliver results with minimal oversight.

Requirements

5+ years of relevant experience in business operations, procurement, or a related field with a strong financial analysis component.
Demonstrated FP&A or financial modelling background, comfortable owning operational budgets, spend models, and cost analyses.
Strong contract management experience: able to review, redline, and summarize agreements independently.
Experience with vendor governance, risk management, and compliance frameworks.
Proven track record of driving process improvements and delivering measurable operational efficiencies.
Exceptional organizational skills. Nothing falls through the cracks, everything is documented.
High degree of independent judgment. You escalate with recommendations, not just problems.
Excellent written and verbal communication skills; able to synthesize complexity for executive audiences.

Nice To Haves

Experience in a fast-paced, scaling, or hybrid startup/enterprise environment is an asset.

Responsibilities

Own the full procurement lifecycle: vendor evaluation, contract negotiation, renewals, compliance, and sunsetting.
Manage vendor relationships, QBRs, and stakeholder engagement to ensure alignment with business priorities.
Lead license audits, consolidation analysis, and vendor rationalization to realize measurable cost savings.
Maintain a centralized, current source of truth for all contracts and procurement records.
Manage the procurement and operations ticketing system, inbox, and board with full visibility and timely updates.
Oversee facilities contracts and vendor relationships. Proactively manage facilities costs and requirements globally.
Own operational budget tracking, vendor spend analysis, and cost forecasting across the enterprise.
Build and maintain financial models to support vendor decisions, contract negotiations, and cost-saving initiatives.
Produce accurate, decision-ready financial analyses for leadership; independently verified and free of material errors.
Partner with Finance and FP&A to ensure operational spend and cost savings are aligned with broader financial planning cycles.
Identify, quantify, and drive cost optimization opportunities across all operational domains; track and report on realized savings.
Establish and maintain a cost management framework that enables proactive spend governance, variance analysis, and timely course correction.
Lead end-to-end process mapping, redesign, and improvement initiatives across AGI operations.
Identify and implement automation and tooling opportunities to reduce manual effort, improve accuracy, and increase operational scalability.
Define and track KPIs for operational efficiency; measure and report on improvement outcomes and cost savings delivered.
Build standardized, repeatable playbooks for key operational processes to support consistency, scalability, and knowledge transfer.
Benchmark AGI’s operational practices against industry standards and proactively implement improvements.
Own operational risk identification, documentation, and mitigation across procurement, vendor, and facilities domains.
Ensure vendor compliance, security questionnaire management, and contract risk reviews are completed proactively and on schedule.
Maintain up-to-date SOPs, process documentation, and compliance records.
Work closely with Legal and Compliance to standardize and optimize AGI operations globally.
Act as a trusted operational partner to leadership, surfacing risks and recommendations before they escalate.
Communicate clearly and proactively — escalating with context, analysis, and recommended next steps.
Ensure operational continuity across business functions through proactive planning and issue resolution.