Print Operations Business Analyst - Hybrid

Gainwell Technologies LLC•Rancho Cordova, CA

4d•$59,500 - $85,000•Hybrid

About The Position

As a Print Operations Business Analyst - Hybrid, you will oversee day-to-day Print Services operations, ensuring efficient service delivery and alignment with business needs. This role also drives reporting, analysis, performance tracking, and end-to-end change order management. Your role in our mission includes oversight of operations for all Print Services, including supervision of Print facility staff involved in delivering Print Services. You will be the Single Point of Contact for all day to day operational communications to and from the Project Manager and customer. You will manage Service Level Agreement management monitoring and reporting, Print Schedule management and communication, and Incident management oversight, monitoring and communication. You will escalate to the Project Manager for issue resolution. You will be responsible for Inventory management for pre-printed and other necessary materials stored at the Primary and Backup Facilities. You will manage the response to identified critical incidents identified by the Customer and/or Print Center staff and will act as the liaison between the customer and Print Center staff on all recovery activities, including but not limited to annual tests and/or simulations.

Requirements

Three or more years of Business Analyst experience
Proven experience in reporting, analysis, and performance tracking
Advanced proficiency in Microsoft Excel and Microsoft Teams
Ability to independently identify, troubleshoot, and resolve issues with minimal direction
End-to-end management of the change order process, from initiation through completion
Self-starter who demonstrates strong initiative, learns quickly, and adapts effectively in a fast-paced environment
Strong written, verbal, and presentation skills, with strong interpersonal abilities and the capacity to communicate effectively with business leaders, clients, and technical teams
Influential team player who motivates others and thrives in a collaborative team environment

Nice To Haves

Preferred experience leading Print Services operations support
Familiarity with ServiceNow and JIRA is preferred, with the ability and willingness to learn as needed

Responsibilities

Oversight of operations for all Print Services, including supervision of Print facility staff involved in delivering Print Services.
Single Point of Contact for all day to day operational communications to and from the Project Manager and customer.
Service Level Agreement management monitoring and reporting.
Print Schedule management and communication.
Incident management oversight, monitoring and communication.
Escalation to Project Manager for issue resolution.
Inventory management for pre-printed and other necessary materials stored at the Primary and Backup Facilities.
Manage the response to identified critical incidents identified by the Customer and/or Print Center staff and will act as the liaison between the customer and Print Center staff on all recovery activities, including but not limited to annual tests and/or simulations.