Business Operations Director

Woodward, Inc.•Rockford, IL

1d•$191,000 - $267,000

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. The Business Operations Director will lead the development and execution of the fuel systems & controls services business strategy. This role is responsible for driving key process execution across all the critical services elements: Customer Support, Services Sales, MRO operations, Spare parts fulfillment and Services network partner management. Director will be responsible for developing standard processes, management systems and metrics to ensure critical business metrics are met including financials.

Requirements

Bachelor’s degree in engineering, business or related technical field.
Minimum of 10 years’ experience in aerospace, preferably after-market services, product management or customer-facing roles.
Demonstrated leadership and of cross-functional teams and management/company processes.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Nice To Haves

Strong knowledge of WWD aftermarket services operations.
Lean and transactional process and management system experience.
Excellent communication, negotiation and executive presentation skills.
Ability to work in a fast-paced, matrix organization with high accountability.

Responsibilities

Serve as the prime focal point for the operational health and excellence of the services business.
Develop and refine the key services business metrics, management systems and cadences to ensure business level KPIs are achieved.
Develop and manage standardized communication, decision making and escalation processes.
Support the development and execution of the long-term services growth strategy to meet fleet growth projections including determining MRO capacity needs, partner & network licensee strategy and expansion.
Ensure commercial and technical support meets customer expectations.
Manage services business financials, including operating plans, cost improvement initiatives, pricing strategies and aftermarket field performance metrics.
Drive continuous improvement through lean principles, lesson-learned processes, and coordination across other product lines.

Benefits

All members included in annual cash bonus opportunity.
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities for all members
12 paid holidays
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including: Home / Auto Insurance discounts
Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave