Business Operations Coordinator

Wyndham Hotels & Resorts•New Orleans, LA

1d•Onsite

About The Position

As a Business Operations Coordinator for Travel + Leisure, this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

Requirements

Proficient in Microsoft Suite
Have availability to support the business throughout weekends and holidays
Experience delivering outstanding customer service, with excitement!
High School Diploma
One year of general office experience
One year of customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Greet and qualify touring guests.
Collect and validate all guest information.
Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests.
Answer phones and guest questions in a professional manner.
Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation.
Complete daily gift, tour and contract reconciliation in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
Prepare and balance cash, down payments, site stats for Contract Department.
File and secure all documents per procedures.
Maintain Property Owner Information per PII and PCI standards.
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
Performs other duties as needed.