Business Operations Coordinator

The Ohio State University

7d • Hybrid

About The Position

The Business Operations Coordinator manages a portfolio of internal business processes, including the marketing, communications, and graphic design efforts for the Association of College and University Housing Officers –International (ACUHO-I). This individual will serve as the primary liaison between ACUHO-I and its outsourced marketing and communications partner. They will execute against an established marketing plan, track marketing analytics to optimize campaigns, and augment the strategy with additional tactics as needed. This team member will take initiative and have the ability to work both independently and on cross-functional project teams, applying industry knowledge, technical capabilities and a strong project management skillset to contribute to organizational efficiency and advancing marketing and brand awareness for the association.

Requirements

• Bachelor’s Degree in business administration/communications/marketing or related field or equivalent combination of education and experience.
• Ability to work within complex team structures, and contribute to a collaborative work environment.
• Minimum of 4 years’ relevant experience.
• Strong written, verbal, and electronic communication skills with focus on customer service.
• Proficiency in full Microsoft Suite (Word, Excel, PowerPoint).
• Proficiency in Adobe InDesign, Illustrator, and Photoshop.
• Proficiency in Canva.
• Proficiency in WordPress.
• Proficiency in video editing software (Adobe Premier Pro or other).
• Experience in publishing and updating website content via a content management system (CMS).
• Experience with customer relationship management (CRM) and marketing management tools.
• Demonstrated experience working with a variety of stakeholders to execute complex projects.
• Must be an enthusiastic self-starter and be able to independently move projects forward, prioritize tasks, and meet deadlines.

Nice To Haves

• Strong experience in creating and managing social media content across a variety of channels.
• Proficiency in WordPress.
• Volunteer management experience.
• Knowledge of current issues in higher education and/or association management.

Responsibilities

• Manages a portfolio of internal business processes, including marketing, communications, and graphic design efforts for ACUHO-I.
• Serves as the primary liaison between ACUHO-I and its outsourced marketing and communications partner.
• Executes against an established marketing plan.
• Tracks marketing analytics to optimize campaigns.
• Augments strategy with additional tactics as needed.
• Takes initiative and works both independently and on cross-functional project teams.
• Applies industry knowledge, technical capabilities, and project management skillset to contribute to organizational efficiency and advance marketing and brand awareness.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level