Business Operations Coordinator | Reception and Gifting - Club Wyndham Oceanwalk Resort
About The Position
The Business Operations Coordinator is accountable for performing operations department functions—including tour reception, gifting, and contracts—in accordance with Travel + Leisure Co. Standard Operating Procedures. The role promotes a professional atmosphere for guests and Sales & Marketing staff, supports property owners, and assists internal departments with administrative needs. The coordinator is accountable for operational scorecard metrics and accounting deliverables, maintaining Cost of Sales and Product Yield Management, and following procedures to protect company assets. The role has limited operational decision-making authority when resolving owner issues or objections, and its work is checked daily, weekly, and monthly for accuracy. No supervisory responsibility is assigned. No travel is required.
Requirements
- High school diploma, or equivalent experience in lieu of the education requirement.
- One year of general office experience.
- One year of customer service experience.
- Computer skills required.
- Proficiency in Microsoft Word, Microsoft Outlook, and Microsoft Excel.
- Ability to make limited operational decisions when resolving owner issues or objections.
Nice To Haves
- Proficiency in the Central Reservation System (CRS) or Epiphany (EPNY).
Responsibilities
- Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide relevant information to the Sales & Marketing department.
- Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
- Distribute guest premiums after presentations and reconcile gift, tour, and contract records daily across systems.
- Enter tour and gifting information into the Central Reservations System or Epiphany system, run reports, and prepare and balance cash, down payments, and site statistics for the Contract Department.
- File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
- Prepare timeshare sales contracts for the Sales Department and Property Owners; assist the Administrative Supervisor in supporting Sales staff; prepare and maintain legal documents.
- Assist the Supervisor with administrative support for Sales, Marketing, HR, and Resort teams.
- Perform other duties as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position
- Parental leave, depending on position
- Holidays, depending on position
- Paid time to volunteer at an approved organization of your choice
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
