Business Operations Coordinator - REMOTE

ACLIVITI Consulting Group LLC•Chicago, IL

6h•Remote

About The Position

Acliviti is a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support, aligning stakeholders and delivering outcomes. They are experts in customer experience, delivering operational and technical transformation, and strategic partners engaged throughout the implementation process. Acliviti connects CX vision, technical platforms, and financial value, focusing on human capital spend. They operate as a remote-first, cross-functional team with deep industry expertise. Their clients are enterprise organizations modernizing customer engagement, CX, IT, Operations, and Finance leaders seeking alignment, and teams navigating complex transformation programs. Acliviti helps businesses with business cases, vendor guidance, enterprise-class execution, and optimizing revenue/cost models. They lead clients through a continuous improvement cycle with three integrated service areas: Strategy (Customer Experience Design, Performance Optimization, Transformation Capabilities), Execution (Technical Platform & Capabilities, Operational Management, Data & Analytics), and Managed Solutions & Support (Operational & Technical Oversight, Outcome & Expense Management, Artificial Intelligence & Data Segmentation). The Business Operations Coordinator ensures compliance and efficiency across internal systems, financial operations, delivery operations, legal processes, and reporting, acting cross-functionally to oversee core business systems and ensure organizational visibility. This is a fully remote, part time role.

Requirements

3-5 years in business operations or similar role
Strong attention to detail in data validation, auditing, and reconciliation
Hands on experience with project management tools (experience with Smartsheet strongly preferred)
Hands on experience with CRM systems with data entry, reporting, and system maintenance (experience with Salesforce)
Proficiency in Excel, including pivot tables and data analysis
Working knowledge of finance and accounting tools
Experience support AR/AP processes including invoicing and financial data entry
Ability to manage multiple deadlines and recurring processes with a high degree of accuracy
Strong time management skills
Excellent communication, organization, and cross-functional coordination skills
Experience working in a fast-paced technology forward environment

Nice To Haves

Experience with SOC2 compliance
Experience with SAP Concur
Experience with forecasting and revenue tracking

Responsibilities

Support delivery handoff by validating project details
Manage project lifecycle administration, from set-up, monitoring, closure, and archiving
Support tracking labor allocation, utilization, and time coding accuracy across projects
Support resource management and approvals
Assist with pricing validation and invoice generation tied to project delivery
Reconcile transactions across systems to ensure financial data integrity
Act as a systems admin for Smartsheet and Salesforce
Ensure data accuracy across systems through regular audits
Maintain structured workflows and adherence to standardized processes
Troubleshoot system issues and resolve data inaccuracies
Manage system updates in collaboration with vendors
Support new platform adoption by assisting teams with usage and best practices
Support SOC2 compliance tracking
Maintain vendor records and compliance documentation
Coordinate with internal teams to ensure compliance requirements are met
Identify data discrepancies and proactively correct issues before reporting cycles