Business Operations Co-ordinator (12 Month Contract)

The Canada Life Assurance Company • Winnipeg, MB

4d • CA$34,900 - CA$52,400 • Hybrid

About The Position

The Business Operations Coordinator, reporting to the Assistant Manager Contracts and Compensation, is required to handle project work in support of Firms & Advisor contract maintenance of several sales channels (Group, ADSL, MGA and National Account). The role is responsible for updates of advisor contact information that enables the ongoing payment of compensation and correct advisor data management for purposes of annual taxes. The individual works in a team environment to handle transactions including, but not limited to: Corresponding with partners (internal and external alike), regulatory authorities and customers related to updating contact information in a variety of systems. Review and process maintenance changes/updates. Updating upwards of eight separate systems - accuracy is especially key in this role. Delivering a professional and courteous level of customer service through all channels of communication and business channels. Provide administrative support within individually assigned business unit, including, but not limited to, activities such as information management - i.e. appropriate filing and archiving of emails and other information. Other administrative tasks as required.

Requirements

• Demonstrated strong customer service and communication skills both written and verbal.
• Proficient in using Microsoft Office products including Word and Excel
• Attentive to detail, demonstrated initiative, analytical and problem-solving skills
• Team player
• Focus on quality and timeliness to meet deadlines
• Strong organization skills - Able to handle multiple priorities while managing deadlines
• Ability to work in an unstructured environment and multi-task.
• Flexibility - Able to work overtime when required.
• Adaptable to change.

Nice To Haves

• College diploma would be preferred
• Bilingual (French / English) - Proficient written and verbal communication skills is an asset.

Responsibilities

• Updates of advisor contact information that enables the ongoing payment of compensation and correct advisor data management for purposes of annual taxes.
• Corresponding with partners (internal and external alike), regulatory authorities and customers related to updating contact information in a variety of systems.
• Review and process maintenance changes/updates.
• Updating upwards of eight separate systems.
• Delivering a professional and courteous level of customer service through all channels of communication and business channels.
• Provide administrative support within individually assigned business unit, including, but not limited to, activities such as information management - i.e. appropriate filing and archiving of emails and other information.
• Other administrative tasks as required.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree