Business Operations Associate, Program Management
About The Position
Lithic is seeking a Business Operations Associate for its Program Management (PM) business line. This generalist role will be responsible for building and managing the day-to-day operations of the PM function, including processes, reporting, and cross-team coordination. The role offers an opportunity to gain in-depth knowledge of sponsor bank partnerships, card programs, and the broader payments and fintech industry, working closely with the Head of Program Management. Lithic is a modern card issuing and processing platform used by over 100 clients, including fintech companies and platforms focused on disbursements and spend management. The company is backed by prominent investors and has a team of over 170 employees across multiple locations, with its headquarters in New York City.
Requirements
- 4+ years in consulting, banking, fintech, or business operations
- A generalist who's comfortable owning ambiguous, cross-functional work without a playbook to follow
- Experience building processes from scratch and achieved results through strong stakeholder partnership rather than mandate
- Strong analytically; can stand up metrics and reporting from nothing
- Experience running cross-functional projects involving both internal teams and outside parties
Nice To Haves
- Payments or fintech operations background (sponsored bank programs, BaaS, issuer processing) is a plus, not required
- Experience or strong interest in utilizing AI automation tooling to improve workflows
Responsibilities
- Own how PM operates day to day, meaning the process, tooling, and reporting that let the business actually be run and measured
- Take on cross-functional projects that touch Risk, Compliance, Bank Operations, Legal, Sales, and Product, and see them through to a result, not just a status update
- Assist in building and launching new PM initiatives from concept to completion, whether that's a new bank partnership, a new product construct, or a new managed-service offering
- Build the reporting PM needs and doesn't currently have
- Turn ad hoc process into something documented and repeatable, and find the parts worth automating
- Be the person other teams come to with PM operational questions
Benefits
- Unlimited PTO
- 12-weeks fully paid parental leave
- 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
- Work From Anywhere: work from anywhere in the world 4-weeks each year
- 3% cashback on card purchases with your complimentary Privacy.com employee account
- Health, vision, and dental insurance
- HSA Contribution Match
- 401(k) match
- Voluntary Life Insurance and STD/LTD
- Commuter benefit
- Catered lunch every Tuesday and Thursday
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
