Business Operations Analyst

TextUs

2d•$70,000 - $85,000•Remote

About The Position

TextUs is seeking a Business Operations Analyst to play a key role in supporting the systems and processes that keep the business running smoothly. This role reports to the Revenue Operations Manager and will partner with teams across Sales, Marketing, Customer Success, Finance, and Operations to improve workflows, maintain business systems, and ensure teams have the necessary tools and data for success. The ideal candidate enjoys solving operational challenges through technology, process improvement, and data, is naturally curious, embraces new tools, and is excited to explore how automation and AI can enhance efficiency and scalability.

Requirements

3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company.
Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
Familiarity with business applications such as HubSpot, NetSuite, or similar platforms.
Strong analytical skills with the ability to identify opportunities for process improvement.
Comfortable working cross-functionally and translating business needs into practical solutions.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Curious, proactive, and excited to learn new systems and technologies.

Nice To Haves

Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is a plus.

Responsibilities

Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
Support the day-to-day administration and continuous improvement of business systems, including CRM, ERP, marketing automation, and internal tools.
Troubleshoot system issues, manage enhancement requests, and recommend process improvements that enhance the employee experience.
Help evaluate and implement new technologies and workflows as the company grows.
Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency.
Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.
Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives.
Generate recurring and ad hoc reports that support business planning and decision-making.
Support our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications.
Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency.
Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation.
Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation.
Maintain internal documentation, process guides, and knowledge base resources.
Deliver training and ongoing support to help employees effectively use business applications.