Business Operations Analyst

Fiserv•Omaha, NE

4d•Onsite

About The Position

As a Business Operations Analyst, you will support Network and Payment Operations by leading strategic and operational initiatives that strengthen financial integrity, regulatory compliance, and operational performance across complex payment ecosystems. You will work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners to improve controls, enhance visibility, and deliver scalable processes that support business growth and network modernization.

Requirements

6+ years of experience in business operations, payment operations, financial planning and analysis, financial controls, data analytics, or financial services operations
6+ years of experience supporting cross-functional projects in complex, high-volume environments with a focus on operational process improvement, controls, and compliance
6+ years of experience analyzing payment network activity, interchange fee structures, transaction accounting, or regulatory requirements within financial services or payments
Experience using data and reporting tools such as Alteryx, Cognos, Power BI, Salesforce, Power Query, Advanced Excel, or similar analytics and workflow platforms
Ability to interpret financial and operational data, produce key performance indicator reporting, and communicate findings to business partners and leadership
Bachelor’s Degree or higher in finance, business, economics, or a related field, or equivalent combination of education, related experience and/or military experience

Nice To Haves

Master of Business Administration (MBA), Certified Management Accountant (CMA), Certified Public Accountant (CPA), or equivalent advanced credential
Experience supporting initiatives related to interchange exclusions for tax, gratuity, charitable donations, or similar fee categories
Experience automating reporting, reconciliation, or payment processes to improve scalability and transparency
Familiarity with enterprise data governance, audit support, or control remediation initiatives

Responsibilities

Lead cross-functional initiatives related to interchange fee legislation, delivering compliant, scalable, and auditable operational solutions
Develop playbooks, readiness plans, process documentation, and training materials to support operational execution across internal teams and business partners
Analyze financial and operational data to improve performance visibility, support profitability goals, and identify opportunities for cost efficiency
Execute and validate interchange fee calculations, manual pricing adjustments, reconciliation activities, and transaction handling requirements across payment operations
Partner with Finance, Risk, Audit, Product, Data, Technology, and Legal teams to strengthen controls, maintain audit-ready documentation, and support remediation activities
Standardize operational processes and reporting practices to improve efficiency, accuracy, transparency, and regulatory compliance
Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.