Business Operations Analyst

Toyota Material Handling•Columbus, IN

1d•$50,000 - $65,000•Onsite

About The Position

This is a dynamic dual-role position responsible for supporting the Account Management and Customer Care groups as well as the Equipment team within Fleet Operations to deliver a positive and consistent customer experience. This role is responsible for understanding strategic priorities within Toyota Material Handling North America and the customer, developing, and executing tactical plans that drive positive impacts. This role must demonstrate acuity in building strong relationships internally, across vendors, customers and other stakeholders to influence results.

Requirements

Bachelor Degree or equivalent combination of education, training and experience
3+ Years of professional experience
Ability to work in a constant state of alertness and safe manner

Nice To Haves

Progressive experience supporting process improvements and a culture of Kaizen
Progressive experience supporting customer service functions
Train dealers on financial operations and equipment management

Responsibilities

Actively load and manage equipment records for downstream asset management and billing functionalities
Develop, track and maintain targeted performance KPIs (internal and external)
Communicate and coordinate with dealers and customers to execute tactics and strategies
Develop and practice proper controls to drive quality and a positive customer experience
Build and/or support reporting and automation to increase efficiencies
Act as a liaison between dealers and customers supporting dispute resolution
Provide insights and consultative direction to customer business reviews
Execute daily work and responsibilities without undue direction of management
Practice fiduciary responsibility
Train dealers on financial operations and equipment management to increase quality and efficiency
Support customer service functions to meet team, group, department, division and company goals
Support process improvements and a culture of Kaizen
Additional duties as assigned

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!