Business Operations Analyst

Acosta•Tallahassee, FL

2d•Remote

About The Position

The CRM Operations Team is responsible for maintaining and continuously improving Salesforce to support CORE Foodservice’s sales operations. This role plays a critical part in ensuring data integrity, user adoption, reporting accuracy, and overall system effectiveness across the organization. The ideal candidate is a result driven Salesforce Administrator who takes ownership of their work, manages priorities effectively, and follows initiatives through to completion while supporting users at all levels of the organization. This is a remote position. Candidates must reside within the continental United States and be permanent citizens.

Requirements

High School Diploma/GED
2–4 years of hands-on Salesforce Administrator experience in a production environment
Experience supporting sales teams, reporting, automation, and data integrity initiatives
Experience providing Salesforce user support and resolving day-to-day system issues
Ability to plan, prioritize and execute projects within deadlines
High proficiency in Microsoft Excel
Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
Excellent written and interpersonal communication skills
Ability to work with cross-functional teams, including developers, to implement solutions
Excellent analytic and problem-solving skills

Nice To Haves

Associate Degree
Salesforce Certified Administrator preferred (or equivalent experience)
Working knowledge of Power BI, including dashboarding and reporting, preferred
Industry experience within food brokerage, food manufacturing, or food distribution preferred

Responsibilities

Provide CRM support to users across all levels of the organization.
Assist with: Call Entry, Account Maintenance, Opportunity Management, Objective Management, Dashboard and metric review
Manage and resolve CRM Help Desk tickets in a timely manner.
Deliver user training and develop, update, and maintain training materials.
Administer Salesforce user accounts, profiles, roles, and permission sets.
Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules.
Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience.
Generate ad hoc and recurring reports to support business needs.
Develop and maintain Salesforce reports and dashboards.
Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution.
Ensure the accuracy, integrity, and overall quality of CRM data.
Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.