Business Operations Analyst

NTCA_user • Asheville, NC

7d • Onsite

About The Position

Join NTCA’s Information Technology team in our Asheville, NC location and help shape the future of rural broadband. As a Business Operations Analyst, you’ll collaborate across departments to improve systems, streamline processes, and support new initiatives that drive innovation and efficiency.

Requirements

• 3–5 years of experience in business analysis or related field.
• Strong communication, project management, and analytical skills.
• Ability to write clear business requirements and facilitate stakeholder discussions.
• Experience with SQL.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• Knowledge of employee benefits or finance systems is a plus.

Responsibilities

• Partner with internal teams and vendors to define business needs and translate them into actionable solutions.
• Document workflows, create user stories, and support system implementations.
• Lead cross-functional projects, manage timelines and budgets, and deliver results.
• Provide business intelligence support through reporting, data analysis, and application management.
• Stay current on industry trends and recommend technology improvements.

Benefits

• Competitive compensation program including regular performance feedback and coaching.
• 401(k) and pension retirement programs
• Health insurance: medical, dental, vision, pharmacy benefits
• Company sponsored life insurance
• Short- and long-term disability
• Generous paid time off and paid holidays
• Comprehensive wellness program
• Corporate volunteering and community service opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level