About The Position

This Business Operations Analyst role supports the U.S. Department of Homeland Security. It is designed for an individual who excels at problem-solving, providing leadership support, and coordinating effectively across various stakeholders.

Requirements

  • Bachelor's Degree in Computer Science, Information Systems Management, or related field
  • 2-5 years of experience working with business application systems
  • Thrives in a fast-paced, evolving environment and demonstrates a proactive, solutions-oriented mindset.
  • Values adaptability, relationship building, and continuous learning.
  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
  • Strong presentation skills and executive presence
  • Excellent business writing and summarization abilities
  • Ability to create data visualizations and/or strategic communication materials
  • Ability to process and distill complex information into actionable insights
  • Quantitative and qualitative research skills
  • Strong organizational skills and comfort operating in ambiguous environments
  • Ability to manage multiple concurrent requests and maintain clear tracking

Responsibilities

  • Develop and maintain leadership-facing reports.
  • Create data visualizations and/or strategic communication products.
  • Manage a high-volume inbox that receives complex and often undefined requests.
  • Support stakeholder engagement activities.
  • Play a key role in driving the automation of the inbox triage process by partnering with the Automation Shared Service, including gathering and documenting requirements to inform automation design.
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