Business Operations Analyst

ASM Research

20h

About The Position

This Business Operations Analyst role supports the U.S. Department of Homeland Security. It is designed for an individual who excels at problem-solving, providing leadership support, and coordinating effectively across various stakeholders.

Requirements

• Bachelor's Degree in Computer Science, Information Systems Management, or related field
• 2-5 years of experience working with business application systems
• Thrives in a fast-paced, evolving environment and demonstrates a proactive, solutions-oriented mindset.
• Values adaptability, relationship building, and continuous learning.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
• Strong presentation skills and executive presence
• Excellent business writing and summarization abilities
• Ability to create data visualizations and/or strategic communication materials
• Ability to process and distill complex information into actionable insights
• Quantitative and qualitative research skills
• Strong organizational skills and comfort operating in ambiguous environments
• Ability to manage multiple concurrent requests and maintain clear tracking

Responsibilities

• Develop and maintain leadership-facing reports.
• Create data visualizations and/or strategic communication products.
• Manage a high-volume inbox that receives complex and often undefined requests.
• Support stakeholder engagement activities.
• Play a key role in driving the automation of the inbox triage process by partnering with the Automation Shared Service, including gathering and documenting requirements to inform automation design.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level