About The Position

At U.S. Bank, we're on a journey to do our best. We believe every person has unique potential, and we invest in helping our employees grow their careers while making a meaningful impact. If you're a naturally curious problem solver who enjoys improving processes, working with data, and partnering across business and technology teams, this could be the opportunity for you. You'll join a team that supports key operational functions for U.S. Bank's Wealth Management broker-dealer business. The team plays an important role in ensuring clients and advisors receive exceptional service throughout the account lifecycle, from onboarding through ongoing account maintenance and life-event servicing. The group partners closely with operations teams, technology teams, and external vendors to support business initiatives, process improvements, and operational excellence.

Requirements

  • Bachelor's degree or equivalent work experience
  • Typically, four or more years of related experience

Nice To Haves

  • Business analysis experience
  • Experience supporting testing, quality assurance, or user acceptance testing efforts
  • Process improvement or operational excellence experience
  • Experience managing or supporting projects and business initiatives
  • Jira experience
  • SQL knowledge and reporting experience
  • Experience with Tableau or similar reporting and visualization tools
  • Strong analytical and problem-solving abilities
  • Excellent organizational and time-management skills
  • Ability to manage multiple projects and deadlines simultaneously
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office products
  • Experience working with both business and technology partners

Responsibilities

  • Partner with business leaders, technology teams, and vendors to support strategic initiatives
  • Coordinate and execute business-side testing for system enhancements and vendor solutions
  • Develop, maintain, and analyze reports, metrics, and operational data
  • Support process improvement efforts that increase efficiency and reduce risk
  • Track projects, enhancements, and testing activities using Jira
  • Identify workflow improvements and recommend solutions
  • Assist with requirements gathering, documentation, and analysis of business needs
  • Support implementation of new processes and operational changes
  • Create and maintain test plans, track issues, and report testing results
  • Act as a liaison between business and technology partners
  • Manage multiple priorities and initiatives in a dynamic environment

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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