SinglePoint Business Operations Analyst

U.S. Bank • Cincinnati, OH

1d • $92,820 - $109,200 • Hybrid

About The Position

The SinglePoint Business Operations Analyst supports the SinglePoint application by providing third‑level production support for complex issues escalated beyond front‑line and level two teams. Day to day, this role works call tracking tickets, performs file monitoring, supports SinglePoint access management, and participates in code deploy validations and follow‑up issue discussions. The role partners closely with internal support teams and the SinglePoint development team, communicates operational updates through Teams, and helps keep daily production support running smoothly while supporting coverage during later business hours as part of a rotating schedule.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically six or more years of related experience
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Nice To Haves

• Comprehensive knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Advanced understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills

Responsibilities

• Provide third-level production support for complex issues escalated beyond front-line and level two teams.
• Work call tracking tickets.
• Perform file monitoring.
• Support SinglePoint access management.
• Participate in code deploy validations and follow-up issue discussions.
• Partner closely with internal support teams and the SinglePoint development team.
• Communicate operational updates through Teams.
• Help keep daily production support running smoothly.
• Support coverage during later business hours as part of a rotating schedule.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level