Business Operations Analyst

NRG•Houston, TX

2d•Hybrid

About The Position

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Requirements

Bachelor’s degree in Business, Accounting, Finance, Management Information Systems (MIS), or a closely related field.
1–4+ years of experience working with ERCOT market transactions and data analysis.
Advanced Excel skills including VLOOKUP and pivot tables
Familiarity with SAP as a Customer Information System (CIS) platform
Working knowledge of SQL, including the ability to create simple queries and familiarity with SQL concepts.
Strong written and verbal communication skills with excellent listening skills
Professional demeanor with the ability to multitask, prioritize, and remain composed under pressure

Responsibilities

Manage customer-related cases including missing sales, payment disputes, hold requests, and other inquiries using internal and third party systems such as web-based case management system used to track and resolve customer cases submitted by MLM partners.
Maintain a strong understanding of ERCOT market transactions and their impact on customers’ electricity service.
Track and manage multiple projects and tasks simultaneously while keeping stakeholders informed and accountable.
Develop, maintain, and enhance Excel-based reports using data sourced from multiple systems.
Analyze customer accounts, spreadsheets, and databases to identify trends, gaps, and improvement opportunities.
Validate data from various sources to ensure accuracy and alignment with business requirements.
Prepare and deliver presentations related to new reports, dashboards, process changes, and other initiatives.
Independently run scheduled reports and data uploads to meet internal and external deadlines.
Proactively perform root-cause analysis, take ownership of issues, and prevent downstream impacts.
Develop and maintain Standard Work documentation in coordination with the manager.
Support additional sales channels or programs as business needs evolve.