Business Operations Analyst II

Stewart Title • USA FL - Remote, FL

2d

About The Position

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through its family of companies. The Business Operations Analyst II provides technical support to users for business applications, addressing issues and optimizing system performance. This role involves reviewing application-related problems, conducting performance analysis, and delivering user training to enhance efficiency and usage. A key responsibility is maintaining system-driven, data-populated forms (e.g., deeds, policy jackets, schedules, affidavits, settlement documents) to ensure accuracy, compliance, and proper workflow execution. The company is committed to helping employees own, develop, and nurture their careers, investing in their growth and fostering an inclusive work environment. Stewart aims to be the premier title and real estate services company, empowering employees to use their unique experiences to improve the company and its communities.

Requirements

• High school diploma required
• Typically requires 5+ years of related work experience

Nice To Haves

• Bachelor’s preferred

Responsibilities

• Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.
• Develop and deliver training for support specialists to build team capability and ensure consistent support practices.
• Analyze system performance, identify trends, and recommend enhancements to optimize business processes.
• Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.
• Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.
• Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement.
• Applies advanced knowledge and independent judgment to address complex, non-routine problems.
• Considers internal and external factors that may impact work outcomes and contributes to achievement of operational, project, or service objectives.
• Individual contributor performing work independently; seeks guidance as appropriate for highly complex matters.
• Performs all other duties as assigned by management.

Benefits

• Variety of health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED