Business Operations Analyst II - Manufacturing and Distribution

EchoStar • Denver, CO

10d

About The Position

This role resolves critical operational and application issues on the warehouse floor, leads system testing and change validation, and drives continuous process enhancements to boost site-wide productivity and efficiency. The primary goal is to serve as the Customer Success Manager and IT SME, bridging communication between IT engineering and warehouse floor operations. Success involves leading User Acceptance Testing (UAT), production validations, and application deployments to ensure flawless system execution during critical go-lives and peak operational periods. The role also requires resolving expert-level application issues in real-time, coordinating with external vendors and Change Advisory Boards (CAB) to minimize operational disruption. Analyzing system usage reports, data accuracy, and capacity metrics is key to driving continuous process improvements across manufacturing and distribution units. Additionally, applying AI-driven analytics and intelligent reporting tools to identify operational bottlenecks, optimize data interpretation, and streamline documentation workflows, as well as delivering site-wide training, application mentorship, and clear technical guidance to empower cross-functional business partners are essential aspects of the position.

Requirements

• Critical experience managing Warehouse Management Systems (WMS) operations, UAT execution, and end-to-end IT application support within distribution environments
• Expertise in interpreting complex operational data, technical instructions, and business requirements to write functional scopes and business correspondence
• Deep understanding of Lean Manufacturing principles, supply chain logistics, and cross-functional project management across manufacturing and transportation teams
• Superior communication, relationship-building, and change management skills to translate technical concepts for non-technical stakeholders
• Practical AI application skills to automate data gathering, analyze capacity utilization trends, and accelerate problem-solving workflows
• Strong problem-solving, factual reasoning, and vendor management capabilities under high-pressure, time-sensitive operational conditions
• Experience with Manhattan SCALE, Microsoft SQL Server, web applications, or Oracle systems
• Bachelor’s Degree in IT Systems, Computer Science, Industrial Engineering, or highly related experience and education

Responsibilities

• Serve as the primary Customer Success Manager and IT SME to bridge communication between IT engineering and warehouse floor operations
• Lead User Acceptance Testing (UAT), production validations, and application deployments to ensure flawless system execution during critical go-lives and peak operational periods
• Resolve expert-level application issues in real-time, coordinating with external vendors and Change Advisory Boards (CAB) to minimize operational disruption
• Analyze system usage reports, data accuracy, and capacity metrics to drive continuous process improvements across manufacturing and distribution units
• Apply AI-driven analytics and intelligent reporting tools to identify operational bottlenecks, optimize data interpretation, and streamline documentation workflows
• Deliver site-wide training, application mentorship, and clear technical guidance to empower cross-functional business partners

Benefits

• Versatile health perks
• Flexible spending accounts
• HSA
• 401(k) Plan with company match
• ESPP
• Career opportunities
• Flexible time away plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level