Distribution Analyst II

TRC Companies, Inc. • Manassas, VA

1d • Hybrid

About The Position

TRC Companies, Inc., a pioneer in groundbreaking scientific and engineering developments since the 1960's, is a national engineering and environmental consulting firm that provides integrated services to the energy, environmental and infrastructure markets. TRC serves a broad range of clients in industry and government, implementing complex projects from initial concept to delivery and operation. TRC is hiring a Distribution Analyst for our Phoenix, Manassas, Virginia USA. We will consider candidates that reside in the surrounding areas. This position will be working within our Power Distribution Engineering team and a part of our growing Power Sector.

Requirements

• High School diploma required.
• Minimum 2 years customer relations and Microsoft Suite platform experience is required.
• Demonstrated communication skills to deal with internal/external clients.
• Strong attention to detail and ability to self-check work.
• Experience in working with customers and contractors both in person and via phone.
• Experience with appropriate standard workplace software tools (Microsoft Office).

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Responds and coordinates the initial contact with the customers requesting new electric service installation, removals, relocations, and processing electric service orders, and provides customer service in an effective and efficient manner, by resolving customer inquiries and/or complaints in a professional/courteous manner.
• Processes electric permit orders, in a timely and accurate manner.
• Works with customer to acquire essential and necessary information for the service order requests (e.g. mainline extensions and/or secondary lies), and offers suggestions, ideas, and/or options to ensure customer receives information pertinent to their utility needs.
• Sets up the service requests for new installations, removals, and relocations, utilizing and complying with all departmental processes and systems.
• Provides, timely and accurate information to customers and the service delivery team on new service requests.
• Provides support to other team members.
• Monitors active projects to provide information to team and customers as to project status. Tracks and monitors refundable and non-refundable contracts.
• May provide review, field checks and/or processing (paperwork) of existing contracts for line extensions.
• May verify applicable/appropriate billing records and processing (e.g. monthly, quarterly, billing for phone/cable drops).
• Collaborates with other team members to verify service order information to ensure billing accuracy.
• May coordinate scheduling of (contractor) crews for new service delivery, outages, disconnect/reconnects, and opening of equipment and/or services.

Benefits

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED