Business Operations Analyst

The Business Operations Analyst at RoundPoint Mortgage Servicing Corporation is responsible for ensuring the accuracy and timeliness of annual tax statements for borrowers, vendors, the IRS, and states. They will maintain the integrity of information through system maintenance, collaborate with other departments, and identify process improvements. This role offers opportunities to learn various aspects of the mortgage business and interact with multiple stakeholders within the organization.

• Submits IRS, state, and local filing in accordance with their guidelines
• Generates reports, validates data, and identifies exceptions
• Processes transactions accurately and timely in accordance with departmental and agency guidelines
• Documents the system with disposition of work items
• Identify issues, perform research and resolve issues with multiple potential outcomes
• Makes recommendations and facilitates improvement of controls within the department
• Define exception reporting that can improve processes and mitigate risk
• Identify and manage solutions to manual processes
• Ensure all policies and procedures reflect the actual processing within the area
• Gathering of any internal or external audit request materials
• Communicates any trends and / or problems and with recommended solutions to management
• May lead or assist in the completion of special projects
• Perform all duties in accordance with company policies and procedures

• Submits IRS, state, and local filing in accordance with their guidelines
• Generates reports, validates data, and identifies exceptions
• Processes transactions accurately and timely in accordance with departmental and agency guidelines
• Documents the system with disposition of work items
• Identify issues, perform research and resolve issues with multiple potential outcomes
• Makes recommendations and facilitates improvement of controls within the department
• Define exception reporting that can improve processes and mitigate risk
• Identify and manage solutions to manual processes
• Ensure all policies and procedures reflect the actual processing within the area
• Gathering of any internal or external audit request materials
• Communicates any trends and / or problems and with recommended solutions to management
• May lead or assist in the completion of special projects
• Perform all duties in accordance with company policies and procedures

• Opportunities to learn all aspects of the mortgage business
• Interaction with multiple departments, stakeholders, and leaders within the organization
• Excellent analytical, interpersonal, written and oral communication skills
• Good organizational and problem-solving skills
• Ability to handle multiple tasks
• Ability to identify, research, and resolve risks/errors
• Customer service, team, and goal-oriented with a positive attitude toward work and others
• Ability to work within deadlines and under pressure