Business Office Specialist- full-time, dayshift

Fort Jesse Imaging & Gale Keeran Center for Women - Normal, IL•Bloomington, IL

11d•Onsite

About The Position

Fort Jesse Imaging Center is seeking a highly motivated, enthusiastic, compassionate individual who is a strong communicator to join an energetic, patient-focused team! This is a full-time, day shift position at an outpatient imaging center. The role involves handling approximately 80-100 calls per day in a call-center capacity. The Business Office Team is responsible for collaborating and leading the Imaging Center team in providing excellent patient care and supporting operational goals. This includes customer and patient-facing responsibilities such as welcoming, registering, and overall patient coordination, as well as phone correspondence, scheduling appointments, inventory, and medical record management. Upper levels of this series include training, supervision, and management of Business Office team members. The overall scope is designed to ensure the management and resources are available to maintain a quality, high functioning, and customer-friendly Outpatient Imaging Center.

Requirements

High school diploma or general education degree (GED).
Strong communication skills.
Motivated, enthusiastic, and compassionate individual.

Nice To Haves

Experience in a call-center environment.
Passion for patient care.
Enjoy interacting with people.

Responsibilities

Handle approximately 80-100 calls per day.
Customer and patient-facing responsibilities including welcoming, registering, and overall patient coordination.
Phone correspondence.
Scheduling appointments.
Inventory management.
Medical record management.
Collaborating and leading the Imaging Center team in providing excellent patient care.
Supporting the operational goals for both the Center and the organization.