Business Office Representative, Physical Therapy Maryville, FT, Days
Prisma Health•Maryville, TN
•Onsite
About The Position
The Business Office Representative supports and facilitates business operations for the Physical Therapy department by providing direct customer service and clerical and administrative support. The role coordinates therapy appointments and referrals, supports patient billing and insurance processes, maintains office operations, and assists patients and staff. This is a non-management position reporting to a supervisor, manager, director, or executive.
Requirements
- High school diploma or equivalent.
- Two years of related work experience, such as admissions, billing, collections, insurance, or customer service.
- Computer skills, including word processing, spreadsheets, databases, and data entry.
- Mathematical skills.
Nice To Haves
- Registration and scheduling experience.
- Familiarity with medical terminology.
Responsibilities
- Coordinate schedules for multiple procedures and specialties with rehabilitation services to support patients and maximize therapist productivity.
- Schedule patients and adjust appointments or providers to optimize daily visit volumes; follow up with patients who have not responded to requests to schedule an initial visit.
- Verify patient benefits, explain benefits and insurance coverage, calculate cost estimates, and inform patients of their financial responsibility.
- Confirm and maintain payor authorization for services throughout the plan of care, document authorization, and attach it to appointments.
- Edit patient claims to support clean submission for payment; collect and post payments, answer billing questions, and discuss available payment options and programs.
- Triage therapy referrals according to urgency and screen them for the appropriate care location and specialty.
- Order supplies and submit invoices for payment; maintain office cleanliness and submit work orders for maintenance or broken equipment.
- Submit end-of-day deposits and accounting information, sort and address incoming mail, and maintain the cash box.
- Train other staff on office guidelines and procedures.
- Answer phones and patient voicemails, respond to general questions about therapy and treatments, and greet incoming patients.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
