Business Office Manager - Full Time

Watercrest Senior Living•Kerrville, TX

3h•Onsite

About The Position

Sage Park Guadalupe is looking for a Business Office Manager to join their team! The Business Office Manager is especially equipped to provide leadership, as well as human resource, payroll, and accounting support to our residents, associates, family members, vendors, and community.

Requirements

Knowledge of computers and relevant software to include Microsoft Office and Outlook
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Able to manage revenue and expense budget
Ability to make independent decisions
Must be able to communicate in a warm, friendly and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
High School Diploma or equivalent
Two (2) years’ experience in the senior living environment
Two (2) years’ experience in an office manager capacity including time spent with human resources and finance/accounting

Nice To Haves

Pre-hire paperwork including background screening
New Hire Paperwork
Interviewing
Offer letters

Responsibilities

Supports the Executive Director with daily community operations
Responsible for functions and control within the community business office
Participates in marketing the community externally as well as by participating in and/or leading tours for prospective families and residents
Honors the residents’ personal and property rights
Attends training classes, on-the-job training and orientation programs
Responds in a timely manner to requests of residents, families and guests
Participates as needed in activities, special events, marketing efforts and special programs
Manages the Concierge team and provides coverage when needed
Participates in the rotating of Manager on Duty for weekends
Maintains the Human Resources/Payroll system at his/her community level
Coordinates and participates in the recruitment and selection of staff personnel
Handles employee relations issues as necessary understanding when to escalate
Maintains personnel files on each employee and ensures compliance with regulations/standards
Maximizes cash flow through efficient billing and collection processes
Processes accounts payable, accounts receivable, resident funds, and cash receipts
Assists with resident move-ins, and move-in paperwork
Maintains, logs and reviews resident move-in/move outs and resident accounts in Yardi
Maintains an administration file for each resident
Reviews monthly resident statements and other reports with Executive Director
Reconciles petty cash and prepares reimbursements for replenishment as needed
Maintains the confidentiality of residents’ financial information