Business Office Manager

Lakeside Capital Group Management LLC•Coeur d'Alene, ID

20h•$21 - $23•Onsite

About The Position

The Business Office Manager (BOM) is responsible for overseeing the financial, administrative, and office operations of the assisted living community. This role ensures accurate billing, accounts management, payroll coordination, recordkeeping, and regulatory compliance while supporting residents, resident families, and staff with administrative needs. The BOM plays a key role in maintaining smooth day-to-day operations and ensuring transparency in billing, records, and financial practices.

Requirements

Strong attention to detail and accuracy
Organizational and time management skills
Ability to handle sensitive information confidentially
Strong communication and customer service skills
Ability to multitask and meet deadlines

Responsibilities

Manage day-to-day office environment including management of office equipment and office supplies
Coordinate Care Conference schedule for DON/Administrator
Greet Visitors and Tour facility inquiries
Work with Activities Director creating monthly Activity Calendar
Assist Resident or Resident Family with Admission Paperwork
Prepare and process monthly resident billing statements
Ensure billing reflects services provided and levels of care
Address billing questions and resolve discrepancies
Manage accounts receivable and follow up on outstanding balances
Review invoices and vendor payments – submit to corporate office
Maintain accurate financial records and documentation
Assist with Budgeting and Expense Tracking
Monitor financial transactions for accuracy and compliance
Coordinate payroll processing with corporate office
Maintain employee files and required documentation
Assist with employee onboarding paperwork (background checks, new hire forms etc.)
Track employee certifications, licenses, and training records
Maintain accurate and confidential resident files
Assist with admission paperwork, contracts, and services agreements
Ensure required documents are completed, signed and properly filed
Support discharge paperwork and final billing processes
Ensure administrative records comply with Idaho regulations (IDAPA)
Maintain Resident Admission Agreements, Financial and Billing Records, and Personnel Records
Prepare documentation for audits, surveys and inspections
Manage front office operations and supplies
Answer phones, greet visitors, and provide customer service
Coordinate communication between departments
Maintain organized filing systems (electronic and paper)
Serve as a point of contact for residents and families regarding billing questions and administrative concerns
Provide professional, courteous, and timely responses
Maintain strict confidentiality of resident and employee information
Ensure secure handling of financial and personal data