Business Office Manager - Parking Services - UTK

University of Tennessee•Knoxville, TN

2d•Onsite

About The Position

The University of Tennessee, Knoxville is seeking a Business Office Manager to serve as the lead financial and business operations professional for Parking & Transportation. This role provides strategic financial leadership for a complex, multi-million-dollar auxiliary enterprise, overseeing budgeting, forecasting, financial operations, compliance, and reporting. The Business Office Manager plays a key role in ensuring financial integrity, supporting long-term sustainability, and advising leadership on operational and strategic decisions that impact the department’s performance and growth.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or related field
Progressive experience in financial management, budgeting, or accounting
Experience managing complex financial operations and compliance requirements
Knowledge of financial management, budgeting, forecasting, and internal controls
Knowledge of grant administration, procurement, and regulatory compliance
Ability to analyze complex financial data and develop actionable insights
Ability to develop multi-year financial models and forecasts
Strong communication skills with the ability to present financial information to non-financial audiences
Ability to lead cross-functional initiatives and manage competing priorities

Nice To Haves

Experience in higher education, transportation, or auxiliary services
Experience with grants management and federal funding compliance
Supervisory experience
Experience with systems such as DASH, T2, or similar enterprise platforms
Advanced proficiency in financial reporting tools (Excel, Power BI)

Responsibilities

Lead development and management of annual operating and capital budgets
Develop multi-year financial models supporting debt service, capital planning, and operational sustainability
Monitor and analyze revenue streams (permits, citations, events, etc.) and identify trends, risks, and opportunities
Provide strategic financial recommendations to departmental leadership
Evaluate rate structures and operational scenarios to support decision-making
Ensure compliance with university financial policies, internal controls, and audit standards
Oversee reconciliation processes between parking systems and university financial systems
Manage receivables operations including payroll deduction, billing inquiries, and customer account resolution
Strengthen internal controls and implement process improvements to enhance efficiency and reduce risk
Oversee grant administration including budgeting, billing, and compliance
Manage procurement processes, contracts, and competitive solicitations
Ensure timely and accurate submission of financial reports and invoices
Serve as the primary liaison for internal and external audits
Ensure compliance with federal, state, and regulatory requirements
Oversee required reporting such as National Transit Database (NTD) submissions
Maintain readiness for audits and regulatory reviews
Provide leadership and direction to business office staff
Lead process improvement initiatives across financial and administrative functions
Serve as a key advisor to departmental leadership on financial strategy and resource allocation
Contribute to long-range planning and operational initiatives